Similar to the attempted contact with the local rep, still no follow-up or contact. I was told that they value such contact/feedback and Scott would be reaching out shortly. * With still no response from the rep I reached out to Scott Hubble (CEO) through the Cirrus Marketing team to simply share our excitement with the new camper and provide some insight as to both our experience to date as well as general observations on the product. * After the first two trips and the warranty items adding up I asked the dealer if they could have the Rep give us a call and simply walk through what we are seeing, if they are seeing this on a broader scale and share some insights we have on how they may be able to improve the product for those of us that will spend 80+ nights/yr dry camping in remote areas. this sets up the communication issues below. Would have been better simply not to say anything and then shoot us a cool little thank you. We were told this would come directly from Cirrus and here we are 3 months later and nothing. We had already committed to the purchase so it was not a tactic to close the sales. * During our purchase with Bob Scott they told us the Cirrus rep would like to offer us an after the sales rebate, nothing big but would have been cool to get some goodies with. I would say my bigger issue is specific to how Cirrus is handling, or more accuratly not handling, the situation. To be fare, the Hallmark is an indestructible unit and we may have had unrealistic expectations for this type of camper and how we use it. We purchased the unit from Bob Scott RV in Grand Junction CO where Chris and his team have gone above and beyond to take very good care of us even though they are a new dealer for Cirrus and don't have a lot of history. We currently have ~10 nights in the unit and have a warranty hit list of 16 items and appear to have a couple of new ones come up every trip. We really want to love this camper but having some issues that have us questioning our decision. Although we could not find a lot of reviews specific to the Cirrus we felt the tie to the and family would carry over. We chose the Cirrus for the modern design/look and tie to NuCamp. We had an awesome set up with a modified F150 that served us well for complete off the grid, dry camping with well over 1,600 nights in that setup!Īfter a lot of research and looking at a number of campers we decided to go with the Cirrus 820 on a modified F350. Some background.we finally decided to move into a full size, hard sided camper after over 15 years in a Hallmark Guanella. We recently purchased a new 820 so thought I would share some feedback I wish I would have had during our research process! I have not seen much in the way of reviews and information on the Cirrus 820.
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